Enterprise 2.0

Social software are tools that have been adapted for enterprise use, they include hypertext and unstructured search tools, wikis, weblogs for storytelling, social bookmarking for tagging and building organizational folksonomies, RSS for signaling, collaborative planning software for peer-based project planning and management, ideas banks for ideation (idea generation), social networking tools, mashups for visualization, and even prediction markets for forecasting and identifying risks.

Social networking capabilities can help organizations capture unstructured tacit knowledge. The challenge then becomes how to distill meaningful, re-usable knowledge from other content also captured in tools such as blogs, online communities, and wikis. In 2008, companies that provide Enterprise Social Software, started introducing profile pages to their products, to integrate the functionality of public online communities, within the enterprise. This enables knowledge workers to find others with the knowledge they may need. This is especially useful in large organizations.

Abubakar